I. Handling of Damaged Goods and Related Issues

Inspect the goods immediately upon receipt. If you find that the goods are defective, damaged or you have received the wrong item, you need to contact us immediately so that we can evaluate the problem and resolve it. However, returns are not accepted for promotional items and gift cards.

II. Return Conditions

1. Requirements for the Condition of Goods: The goods must be in the same condition as when they were received, unworn, unused, with tags attached and in their original packaging.
2. Requirements for Proof: Receipts or proof of purchase need to be provided.

III. Exchange Method

If you want to exchange goods, the quickest way is to return the existing goods first. After the return application is accepted, purchase the new goods separately.

IV. Return Process

1. Initiating a Return: Contact us at officaldedepu@gmail.com to initiate a return. The goods must be returned to the designated warehouse, and the buyer shall bear the shipping costs incurred by the return.
2. Return Address: No. 120, Wuyuan Road, Second Industrial Zone, Gongming Lisonglang, Guangming District, Shenzhen City, Guangdong Province, with the postal code 518106.
3. Subsequent Operations: After the return application is accepted, you will receive a return shipping label as well as instructions on how to send the package. Goods sent back without applying for a return in advance will not be accepted. If you have any questions related to returns, you can contact us at the designated email address at any time.

V. Overview of the Refund Guarantee

A 30-day refund guarantee is provided for all products purchased from the official website of DEDEPU. If you are dissatisfied with the quality of the purchased goods, you can send the order number to officaldedepu@gmail.com to contact customer service.

VI. Situations Where Refunds Will Be Rejected

1. Returns without the permission of DEDEPU.
2. Returns with non-prepaid shipping fees.
3. The returned goods are incorrect, or some accessories are missing from the box.
4. Once the goods have been picked up by the logistics company, refunds will not be allowed unless the customer pays the shipping fees for the return of the goods.
5. Due to personal reasons rather than quality issues of the product itself, returns of the goods are not allowed.

VII. Refund Operations and Time

1. Notification: After receiving and inspecting the returned goods, the buyer will be notified whether the refund application is approved or not.
2. Refund Time: If approved, refunds will be automatically made to the original payment method within 10 working days. However, it may also take some time for banks or credit card companies to process and post the refunds. If more than 15 working days have passed since the return was approved and you still haven't received the refund, you can contact us at officaldedepu@gmail.com to make inquiries.

Precautions

1. How much air will DEDEPU mini scuba tank give me?

The amount of air provided by the DEDEPU mini scuba tank depends on its size. We offer four different sizes of mini scuba tanks, ranging from 0.5 liters to 4 liters. These tanks can provide varying levels of gas supply to meet different diving needs.

2. Should I practice with DEDEPU mini scuba tank?

Before using the DEDEPU mini scuba tank, we recommend that you receive proper training and practice to ensure that you understand the correct use and techniques. You can practice in a controlled environment such as a swimming pool to become familiar with breathing and buoyancy control while using the tank. Before actual diving, you need to obtain the necessary qualifications, such as PADI certification, to ensure that you have the correct skills and knowledge.

3. Will I have enough air to make a safety stop?

The DEDEPU mini scuba tank can provide enough air for you to make a safety stop. However, the duration of a safety stop may vary depending on several factors, including your diving depth, time, and tank capacity. We recommend that you plan and prepare appropriately based on your diving plan and tank capacity before actual diving to ensure that you can make a safety stop when necessary.

4. Before using gas cylinders, be sure to carry out proper training and practice, and conduct diving activities under the guidance of professionals.

5. Gas cylinders are limited to shallow water diving activities (5-10 M), and must not be used for dangerous activities such as deep sea diving and high-altitude sports.

6. Do not disassemble or change the structure and parts of the gas cylinder without permission to ensure the safety and reliability of the gas cylinder.

Warmly Reminder

Due to different personal conditions, the use environment, etc., the use time may be different, please pay for changes in the pressure gauge at any time and it is recommended that you use it under a professional diving instructor and product manual to avoid accidents.

Due to the external environment and improper human operation, in addition to the product itself, Consumers will bear the corresponding risks and safety responsibilities. Once the Dedepu store sells the products, it does not bear all the subsequent irresistible liability risks. Please choose your products wisely.

If you want to know more details about DEDEPU's Products, please contact our Customer Service every time.

Privacy Policy

This Privacy Policy describes how dedepudive.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at officaldedepu@gmail.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. 

All information about consumers, the store promises to keep confidential and not be used for other commercial purposes, please rest assured consumers shopping. If the information is leaked for illegal commercial use, the store has the right to take legal responsibility for it in any country.

Warmly Reminder

Due to different personal conditions, the use environment, etc., the use time may be different, please pay for changes in the pressure gauge at any time and it is recommended that you use it under a professional diving instructor and product manual to avoid accidents.

Due to the external environment and improper human operation, in addition to the product itself, Consumers will bear the corresponding risks and safety responsibilities. Once the Dedepu store sells the products, it does not bear all the subsequent irresistible liability risks. Please choose your products wisely.

If your problem still isn’t fixed, tell us more at officaldedepu@gmail.com, and we’ll help you get there.